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Truly Africa Tours herein after referred to as
'the Company' accepts bookings subject to the terms and conditions
outlined herein, which agreement shall be the whole agreement between
the parties:
The Booking
· This booking and subsequent contract shall be deemed to
have been concluded in Cape Town, South Africa and shall be interpreted
according to the laws of the Republic of South Africa.
· The parties consent to the jurisdiction of the Magistrates
Court of Cape Town in terms of the provisions of Section 45 of Act
32 of 1944 as amended but it is specifically agreed that the Company
at it's instance will have the discretion to sue in the Supreme
Court if it deems appropriate.
· All prices and services are correct at the time of printing.
All prices, services and departures are subject to change without
prior notice.
· The Company reserves the right to alter the published price
of any tour due to increasing tariffs, costs and entry fees or fluctuation
in exchange rates. Such amounts shall be determined at the sole
discretion of the Company.
· Truly Africa will not accept any booking where the booking
or indemnity form is unsigned or incomplete in any respect.
· The Company reserves the right to decline any booking without
outlining the reasons therefore.
· No booking shall be considered confirmed until a written
confirmation slip has been sent to the agent/client, and the full
amount due paid and all cheques honoured.
Deposit and Payment
· A non-refundable 25% deposit is required to secure a booking.
This amount forms part of the payment for the trip and shall be
offset to the total amount charged to the client/agent.
· If the full amount is not paid by two (2) months prior
to departure the Company reserves the right to treat the booking
as cancelled and the deposit shall be forfeit.
· Passengers booking within two (2) months are required to
pay the full amount immediately to secure the seat.
Cancellations
· In the case of a booking cancellation, the Company shall
retain the full deposit. If a booking is cancelled less than twenty-one
(21) days prior to departure the client is subject to a cancellation
fee as follows.
15-21 days 60% of total fare 8-14 days 80% of total fare 0-7 days
100% of total fare
· Any passenger joining a tour after the departure date,
or not at all, or leaving before the completion of the tour for
any reason whatsoever, is not entitled to any refunds whatsoever
from the Company, or entitled to claim any costs for added expenses
they incur.
· The Company reserves the right to cancel any tour at its
sole and absolute discretion, without prior notification in instance4s
where this is unavoidable. However in this instance the Company
agrees to refund all monies already paid by the client. This shall
be the Company's sole responsibility to the client, and no claim
for damages, howsoever arising, shall accrue against the Company.
· Tours are subject to a minimum booking of two passengers.
If that number is not obtained, the Company reserves the right to
cancel the tour. A full refund would then be payable to all booked
clients.
Passports, Visas and Other Travel Papers
· It is the clients sole responsibility to ensure that passports,
visas, health certificates, proof of vaccinations and any other
required documentation are all in order for the countries to be
visited.
· The Company cannot be held liable for any consequences,
damages or claims if the client prior to commencement of the tour,
does not correctly attend to the clients documentation and related
matters.
Insurance
· Comprehensive travel and cancellation insurance is mandatory
on all tours. It is the clients responsibility to ensure that they
have this insurance in place, and the required paperwork to prove
such before embarking on the tour.
· Any resulting consequence of not having this paperwork
is the sole responsibility of the client.
Baggage
· All baggage and personal effects are at all times the clients
responsibility and the Company does not accept any liability for
any loss or damage of any personal effects, howsoever arising.
· Clients are entitled to one bag of not more than 20kg and
a daypack. The Company reserves the right to refuse excess luggage.
Risk
· The clients accepts that all tours are of an adventurous
nature, and all involve an element of personal risk. Neither the
Company nor any of its agents shall be held liable in any way for
any injury. Loss of life or damage to property, howsoever caused,
and the client hereby indemnifies and holds the Company, its agent,
assigns and servants harmless from any such claims.
· The client accepts the responsibility for all risks involved
Health
· The client accepts that to participate in the tour requires
a measure of physical fitness and health, and it is the clients
obligation to ensure that they are medically fit to embark on the
tour.
Authority On Tours
· The decisions of the Company's guide/driver on tour shall
at all times be final and binding.
· The client must at all times comply with the laws, customs
and foreign exchange regulations of all countries visited.
· Should the client be in any contravention of the above,
or the client is a nuisance to the group, the driver may order the
client to leave the tour without any claim to a refund. The client
shall be obliged to make their way home at their own expense.
Marketing
· The Company reserves the right to use any photographs and
video taken during the tours for use in marketing, and the client
hereby gives the consent of such photographs to be used, and for
the Company to retain copyright over such material.
Force Majeure
· Unforeseen circumstances including but not limited to war,
mechanical breakdowns, weather, riots and any other unforeseen reasons
beyond the control of the Company may cause delays or alterations
to the tour. The Company shall not be held in any way liable for
any of these possible occurrences, or any consequences which may
arise as a result of these.
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